Privacy Policy

Document References
“You” “ The Customer” “Client” refers to the person making a Booking.

Who are we?
We are Sweet Soirees (“i”,”we”,”our”,us”).

What information does Sweet Soirees hold about you?

Contact Name(s), Address, e-mail address, telephone numbers
Event Start and End Times and any specific information or notes provided by the Client for their event (e.g. timings throughout the day, venue(s) addresses etc.)
Company name (if the client is a Business or Employee of Business)
Information from social networks or online accounts (information from any account that you share with us e.g. messaging our page/account)
Cookie Policy – (Read our Cookie Policy for more info on what cookies are and how we use them.)

Where is personal information collected from?

Sweet Soirees only collects personal data directly from Clients.

How do we use your personal information?

To be able to deliver our service (so we know where to go and when to go)
To be able to Contact the Client (So we can contact for reasons related to their booking with Sweet Soirees e.g. For Booking Confirmation, Accounts Purposes, Queries about Timings/Locations and any relevant queries Sweet Soirees have relevant to a booking.

How long do we retain your personal information?

Sweet Soirees keeps an electronic record of all customers invoices and emails associated with a booking; these are only stored on the office computer. This is because we need to keep all sales records for at least 5 years for the purpose of Accounting and Tax purposes.

Where we store your Data

The Office Computer (referenced above) – This is a computer that doesn’t leave the office (strictly for Admin/Company purposes) it is Password Protected, Encrypted and has up-to-date security software installed to help protect the data it contains. All Backups are Encrypted too!

Sometimes on the day of the event we will print and carry a physical copy of the booking form for your event. This is kept on our persons at all times and after the event it is securely disposed of for data protection purposes.

Who has access to this information

We may share your personal information with:

• Anyone who works for us when they need it to do their job.
• Anyone who you give us explicit permission to share it with.

Customer Rights

Under GDPR / Data Protection laws you do have the right to request a copy of the personal data Sweet Soirees holds about you.
We are legally obliged to provide this information.

We would like to note that there may be a small Administration fee incurred to process your request.

You have the right to request that we delete personal data held about you under the following circumstances:

You deem the information we held is no longer required for the purpose(s) it was obtained
You have a valid objection to us holding or using your personal information
Our use of your personal data contradicts law and/or our legal obligations

You also have the right to ask us to stop using your personal data for direct marketing purposes.

Payment Methods

I/We/”Sweet Soirees” never have access to your financial information when you make payments to Sweet Soirees.

Payments are made by BACS or cash and therefore payment details are not stored by us. Any refunds are also made via BACS.

Complaints

At Sweet Soirees we take Technology and Security very seriously as these are vital to the operations of our Services.
If you do have any questions about your personal information or have a complaint please email hello@sweetsoirees.co.uk who will contact you as soon as possible regarding your complaint.

If you are unhappy with our response or if you need any Advice you can contact the ICO.